Surgery Special/Unit Coordinator – Gastroenterology

Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator of Gastroenterology, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

A caregiver in this position works days from 8:00AM — 5:00PM. 

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 
• Validate patient physician information and ensures accurate collection. 
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. 
• Identify patients in need of financial counseling to ensure appropriate payment of services. 
• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. 
• Triage appointments are based on diagnosis, patient preferences and physician specialty. 
• Coordinate services and provides special instructions as requested by patients, internal physicians and referring physicians. 
• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 
• Receive orders and processes as indicated by provider and schedules according to protocol. 
• Maximize a department's allocated spaces by scheduling all procedures/surgeries. 
• Enter appointment into respective programs, both routine and emergency add-on. 
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 
• Enter all updates, corrections and changes to scheduled procedures/surgeries. 
• Maintain provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling functions. 
• Serve as liaison with the admitting office regarding hospital reservations, update admission information and cancels reservations. 
• Notify patients of their arrival times per area protocols. 
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 
• Communicate with all departments to maximize efficiency and expedite the admission process. 
• Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. 
• Communicate with patients and their families to provide detailed instructions, directions, and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 
• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience. 
• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software 
• Knowledge of Microsoft Word and Excel applications 
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

Preferred qualifications for the ideal future caregiver include:  

• In-depth knowledge of medical terminology and/or CPT/ICD coding 
• GI/Colorectal experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/     

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.